How Can We Help?
Find answers to common questions, or reach out to our team directly.
When will I receive my order?+
Orders are processed within 1-3 business days and delivered in 8-15 business days. Every order includes real-time tracking and full shipping insurance.
What if I don't like it?+
We offer a 30-day satisfaction guarantee. Not happy with your purchase? Contact us with a photo and we'll work with you to find the best solution — replacement, exchange, or refund. No return shipping required.
Is this a real US company?+
Yes. Blank Palette LLC, registered at 30 N Gould St, STE R, Sheridan, WY 82801. Reach us at support@blanktacet.com.
Is the clicking sound loud?+
The Clicker features premium mechanical switches that produce a crisp, satisfying acoustic click. It's designed for ASMR satisfaction—perfect for a home office or private desk, but it may be noticeable in a completely silent open-plan workspace.
How do I cancel or modify my order?+
If you change your mind, please email us at support@blanktacet.com with your order number as soon as possible. If your order has not yet entered the fulfillment process, we'll cancel it with a full refund. Once shipped, cancellation isn't possible — but you're still covered by our 30-day satisfaction guarantee.
How can I contact customer support?+
You can reach us anytime at support@blanktacet.com. We're a small team and personally respond to every message — typically within 12 hours on business days.
What payment methods do you accept?+
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout.
Is the battery replaceable?+
Yes! The Clicker uses a standard CR2032 coin cell battery, which is widely available and easy to replace. No charging cables needed — just swap and go.
Where can I track my order?+
Once your order ships, you'll receive a tracking number via email. You can also visit our Track Order page anytime to check your delivery status in real-time.
Will I be charged customs or import fees?+
Customers are responsible for any customs duties, import taxes, or fees that may apply to international orders. These vary by country and are beyond our control. US orders are not subject to customs fees.
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Still can't find what you need?
We're a small team of focus nerds who built this for ourselves first. We personally respond to every message.
⏱ Average reply: within 12 hours